An Administrator is the account owner for the Team account. He can modify the organization’s settings, invite and promote new members in the account, create/delete/modify teams and promote members to the role of General Manager and Team Manager. If you need to delete a user, please contact your CA account manager. Deletion of a user, in general, is only allowed if the user no longer works within the company. Every subscription is tied to an individual user and is not transferable. Subscriptions must never be shared as we keep track of each user’s training history and statistics separately.
A General Manager is the account manager for the Team account. He gets access to all the permissions of the Administrator except for the ability to modify the organization’s settings.
A Team Manager is an owner and person responsible for a single team or multiple teams. Team Managers may only view the teams and their members that they are specifically responsible for via the Management Dashboard. A Team manager can generate reports for the entire team or for a specific member of the team. A Team Manager cannot invite new users into the organization account, only the Admin and General Manager may do so.
A Member is the user of the organization account. As a member, you will get access to the entire Cloud Academy content library and learning tools. Members cannot access reports of other members inside their account or team. A member can be part of one or more teams inside the organization account.