To cancel a subscription, you need to cancel automatic renewal. When you do, the subscription you’ve purchased remains active until it reaches its expiration date. For example, if you are six months into a one-year subscription when you choose to cancel, your account remains active until the end of the subscription period but does not automatically renew.
There is no minimum activation period for the subscription. There are no costs to unsubscribe.
How to Cancel Automatic Renewal
Use the following steps to cancel automatic renewal. You must be the account owner to perform the steps in this procedure.
Important: You must complete ALL of the steps in order to cancel the automatic renewal.
- From the dashboard, hover your mouse over your profile picture or initials in the upper-right corner and choose Settings from the menu that appears. Alternately, you can click this link to the Cloud Academy Subscription screen to go there directly.
The Cloud Academy Subscription screen appears.
- Click the Cancel link.
- Confirm you want to proceed.
- Respond to our final survey and select the reason why you want to cancel.
- Click the Cancel my Cloud Academy subscription button.
Important: You must complete this step or the subscription will not be canceled.