Apple uses its own payment systems. Cloud Academy does not have access to the information in this system. For in-app purchase problems or further questions, please contact Apple by following these steps:
- Visit your purchase history and follow the steps outlined the article.
- Report a problem with the Cloud Academy App and request a refund, if necessary.
- Apple should respond to your inquiry and be able to further assist with your request for a refund.
To request a subscription refund:
- Cancel your subscription (more information here).
- Submit a refund request to our Customer Support team including your Order ID ( example GPA.3372-3333-333-333..7 )
- Support will contact you with more information.