How do I upgrade or downgrade from mobile? September 25, 2020 19:39 Updated You cannot upgrade or downgrade your plan directly from the mobile app. Instead, you must cancel your subscription through the Apple Store or Google Play and submit a ticket request to Customer Support to complete the process. Related articles How do I cancel my CA subscription using a mobile device? How do I change my billing frequency? Assigning Yourself a Training Plan Cloud Academy Enterprise Training Webinars How do I recover my password?