There are four roles available: Administrator, General Manager, Team Manager, and Member.
An Administrator is the account owner for the enterprise account. The Administrator can modify the organization’s settings, invite and promote new members in the account, create/delete/modify teams, and promote members to the role of General Manager and Team Manager.
If you need to delete a user, please contact your Cloud Academy account manager. Deletion of a user, in general, is only allowed if the user no longer works at the company. Every subscription is tied to an individual user and is not transferable. Subscriptions must never be shared as each user’s training history and statistics are tracked separately.
A General Manager is the account manager for the enterprise account and has read-only access without the ability to consume content. The General Manager has access to all Cloud Academy features, but it can't invite new members or modify member roles.
A Team Manager is responsible for a single team or multiple teams. Team Managers can manage their team(s) via the Management Dashboard. A Team Manager can generate reports for the entire team or for a specific team member. A Team Manager cannot invite new users (only the Administrator may invite new users to the account). A Team Manager can create assessments, Training Plans, access the Content Library, and view analytics for their team.
A Member is the user of the account. Members have access to the entire Cloud Academy Content Library. Members cannot access reports of other members inside their account or team.