This article covers how administrators of enterprise accounts can manage account functions. The information in this article pertains only to enterprise accounts.
This article contains the following sections:
- Subscription Tab
- Licenses Tab
You complete the following procedures on the Subscription tab of the Settings & Integrations Screen.
How to Renew your Account
Your account renews automatically when your current subscription expires. If you haven't made any changes to the number of licenses or the billing information, the system uses your information on file to extend your current license. For example, if you currently have an annual subscription for 45 users, the system extends your subscription for the 45 users for another year on the renewal date.
How to Change your Billing Information
Click the Update Payment Details button on the Subscription tab to open a window where you can update the payment information. If you need help, contact firstname.lastname@example.org.
How to View Invoices
Click the View invoices button to on the Subscription tab to display a list of your invoices.
How to Cancel your Account
Click the Cancel my Subscription link that appears to the right of the renewal date. Canceling your account prevents the system from renewing on the renewal date. Your users will still have access to the account until the renewal date.
You complete the following procedure on the Licenses tab of the Settings & Integrations Screen.
How to Increase or Decrease your User Licenses
Note on decreasing licenses: You can only decrease your number of user licenses by the number of unassigned licenses. For example, if you have 5 unassigned licenses, you can decrease your number of licenses by 5. If you want to decrease the number of licenses by more than that number, you need to delete members first to free up the licenses. See Managing Cloud Academy Members.
Use the following steps to add or remove licenses from your account subscription:
- Click the Add more licenses button. Tip: Even though this button says "add," it is the right one to click even if you are reducing the number of licenses.
The License Selection & Payment step of the license wizard appears.
- Click the - and + buttons to the left and right of the number of Member Licenses to change the number. Click Confirm order when you are done.
Note: You can apply a coupon or edit your payment information from this screen as well.
- Confirm the order. If you need help, you can contact your CSM or email email@example.com.