This article is for enterprise account users who previously signed in using your company's network credentials, but who cannot log in with those credentials now.
This article contains the following sections:
Why is this happening?
When an enterprise sets up Single sign-on (SSO), users at the company can use their regular network credentials to sign in to the Cloud Academy web platform and mobile app. The enterprise can configure SSO with whatever identity provider the company uses, such as Okta, Centrify, or Azure AD.
Starting in July 2021, Cloud Academy announced that we were changing authentication providers. Enterprise accounts that used SSO had to update their SSO configuration by January 31, 2022 for SSO to continue working. See Technical Bulletins and How the New SSO Configuration is Different for details on these announcements.
After January 31, enterprise accounts with SSO that had not updated their configuration were reverted to using the standard password authentication.
What do I do now?
If your enterprise account missed the January 31, 2022 deadline to update the configuration, you have two options to log in to your Cloud Academy account:
- You can use the I forgot my password link on the login page to reset your password. You will be able to continue using the password you set, along with your email address, to access your Cloud Academy account.
- An administrator in your account can set up single sign-on again. Once single sign-on is set up, users will be able to log in to the Cloud Academy account with their network credentials, like they did before. See Setting Up Single Sign-on for step-by-step instructions.
Note: You can use both of these options. Users can reset their passwords to log in until the administrator gets SSO set up again.
What if my company did not miss the deadline?
If your company did update your configuration before the January 31, 2022 deadline and you are still not able to log in to Cloud Academy with your network credentials, then you are being affected by a different problem. Contact Customer Support or you CSM for more information.