Account and Subscription Questions
- How do I subscribe to (and unsubscribe from) your mailing list?
- What can I expect from a Cloud Academy Learning Coach?
- Cloud Marathon FAQ
- Invite a Guest FAQ
- Can I use Gmail's aliasing capability to sign up for a Cloud Academy account?
- What can I expect from Cloud Academy support?
Training Library Content
- How are competency levels (beginner, intermediate, advanced) determined?
- How do you ensure the quality of your content?
- Why did I get an exam question that wasn't in the course?
- Why don't you have more practice tests?
- What's required to complete a learning path?
- What is the difference between a quiz and an exam?
Hands-on Labs
Using the Member/Personal Features
- Is Cloud Academy compatible with screen readers?
- Why does Cloud Academy think that I'm falling behind on my training plan?
- How do you calculate my progress percentage and tracking values for a Training Plan?
- How do I change my self-assigned Training Plan?
- Can I discard an exam after I started it?
- Can I skip a question in an exam and return to it later?
Using the Enterprise Features
- How do I change a user's email address if my enterprise has SSO enabled?
- How do I upload videos into Cloud Academy?
- How can Cloud Academy help my company?
- How do I get started with Cloud Academy Enterprise?
- What is included in the enterprise plan?
- How do I add email domains to my SSO configuration?
Using the Mobile App
- Which devices are supported?
- What are study and test modes?
- How can I see an explanation of a question?
- How do I report bugs or provide feedback?
- Where can I review the mobile privacy policy and terms of use?
- How do I purchase a mobile app subscription?
Technical Troubleshooting
- Can I participate in a Live Session if it is fully booked?
- Can I attend the Live Session from mobile/tablet?
- Do I have to install Zoom software to participate in a Live Session?
- How do I find Cloud Academy's current system status?
- Clearing Your Browser Cache and Other Troubleshooting Approaches
- Troubleshoot Buffering or Slow Streaming Issues with Videos