Account and Subscription Questions
- How do I subscribe to (and unsubscribe from) your mailing list?
- What personal data does Cloud Academy collect and store about users?
- Why didn't I receive a receipt?
- What can I expect from a Cloud Academy Learning Coach?
- Cloud Marathon FAQ
- Invite a Guest FAQ
Training Library Content
- How are competency levels (beginner, intermediate, advanced) determined?
- Do you have sandbox labs?
- How do you ensure the quality of your content?
- Why did I get an exam question that wasn't in the course?
- Why don't you have more practice tests?
- What's required to complete a learning path?
Hands-on Lab Questions
- Why is my Google Cloud Platform (GCP) Hands-on Lab Prompting me for Account Validation?
- Why is my hands-on lab or lab challenge failing the step validation?
- Are Skill Profiles affected by hands-on labs?
- How can I get help if I have a problem with the labs?
- Why am I not getting the right labs results?
- What Are the Restrictions on Labs?
Hands-On Lab Guides
- Lab Guide: Advanced Roles and Groups Management Using IAM
- Lab Guide: Back-Up and Restore VMs with Azure Backup (366)
- Lab Guide: Create Your First Amazon EC2 Instance (Linux)
- Lab Guide: Create Your First Amazon RDS Database
- Lab Guide: Create Your First Amazon S3 Bucket
- Lab Guide: Deploying And Monitoring Azure App Service Web Apps
Using the Member/Personal Features
- How do I remove a training plan I assigned to myself?
- Is Cloud Academy compatible with screen readers?
- Why does Cloud Academy think that I'm falling behind on my training plan?
- How do you calculate my progress percentage and tracking values for a Training Plan?
- How do I change my self-assigned Training Plan?
- Can I discard an exam after I started it?
Using the Enterprise Features
- Can I use my SSO integration to upgrade members to team managers or admins?
- How do I automatically provision users?
- Why can't I log in with my company SSO anymore?
- How do I change a user's email address if my enterprise has SSO enabled?
- How do I upload videos into Cloud Academy?
- How can Cloud Academy help my company?
Using the Mobile App
- Which devices are supported?
- What are study and test modes?
- How can I see an explanation of a question?
- How do I report bugs or provide feedback?
- Where can I review the mobile privacy policy and terms of use?
- How do I purchase a mobile app subscription?
Technical Troubleshooting
- Can I participate in a Live Session if it is fully booked?
- Can I attend the Live Session from mobile/tablet?
- Do I have to install Zoom software to participate in a Live Session?
- How do I find Cloud Academy's current system status?
- Clearing Your Browser Cache and Other Troubleshooting Approaches
- Troubleshoot Buffering or Slow Streaming Issues with Videos